tasty blog snack

yes ij, this happened to me. guess who it was with? SPRINT!!!!!!!!

haha i live in Canada and my cell phone company was Telus.
This xmas, i switched to Fido to have an iPhone.
My Telus 3 years engagement was finished but it was hard for them to leave me alone!!
I think they had a paper with all the things you could say to destroy the iPhone
that was funny

“(wrong fact) - but you know that you HAVE to take a iPhone plan to use it??”
(not listenning, knowing it was not true) - “yeah… yeah…” (still want an iPhone…)

and now i can’t live without my iPhone

One time, I called a local gym to find out more information about joining. They asked me to schedule an appointment to come in and go on a tour. I didn’t really want to do anything that formal, but it was a high-pressure situation. So I agreed and scheduled for the following week. The next day I found a gym that was way cheaper, cleaner, and prettier with better equipment and closer to my home. I called gym A to cancel my appointment. It wet a little something like this:

Gym Dude: “Okay, let me go ahead and ask when you want to reschedule.”
Me: “Oh, I don’t - I’d just like to cancel altogether - I appreciate your tie but it turns out I’m actually not interested in joining right now.”
Gym Dude: “Oh, okay. Can I ask why?”
Me: “Uh, I just, uh I’m not interested in joining that gym at this time.”
Gym Dude: “Okay.”

*Click*

The next night I was cooking dinner and the gym called. It was like a bad break-up.

Different Gym Dude: “So I just wanted to verify your appointment to come on in and check out our gym tomorrow!”
Me: “Oh, uh, no, I spoke with a gentleman yesterday canceling my appointment.”
Different Gym Dude: “Okay, when did you want to reschedule for?”
Me: “Uh - no, I told him I wasn’t interested in joining at this time.”
Different Gym Dude: “Can I ask why?”

And so on.

Next night I get another phone call.

Yet Another Different Gym Dude: “So I see here you canceled your appointment.”
Me: “Yes. Yes, that’s right.”
Yet Another Different Gym Dude: “Can I ask why?”
Me: “I’m just not interested in joining at this time. But thanks for calling to make sure. Again.”
Yet Another Different Gym Dude: “Are you joining another gym? Have we not lived up to your expectations?”
Me: “Whoops I seem to have left something on the stove. Bye.”

*Click*

Gosh, it’s like you’re breaking their hearts or something.

Lol I love your videos Justine! Yea I broke my first phone (Nokia) and I told them to cut the service and they pretty much did what you where doing in that whole video. Plus in the end they didn’t even replace my phone! Arg, hate you Rogers! So now I have a Blackberry. Switching to and iPhone in Feb!

Please first explain to us why you were not statisfied with the “Sprint” service. Because it remains unclear to me.

I guess it was some wireless service that malfunctioned ?

I only switched ISP once back and forth… the new ISP were assholes so I had to switch back LOL, it was nasty, but now I am happy.

I haven’t cancelled a service before because it’s a hassle. So I’m puttin’ up with what I got. But I will say that I definitely chuckled at the part in the video where you cringed at the agent breathing into the phone. THAT has happened a lot to me and it’s ultra creepy.

lol that happens to me all the time. i hate it when they try to keep you on the phone to change your mind. last time i just told my phone company that i wanted to cancel the service and they kept asking “why” is there anyway we can keep your service with us. blah blah blah. i kept telling them no i just wanna cancel it and finally they were like ok this will take a while and im like i have all the time LOL

hahaha that is SOOOO right-on! I’ve actually had a similar situation with Sprint in particular.

The worst I have ever had with canceling a service is Vonage. They are a pain to try to drop.

lol justine i love you! ur so funny. recently i had the env 2 which i hated and it broke for the second time so i went to the verizon store to try and replace it with an upgrade. the ppl at the store were such pains and they said i could only replace my broken env 2 for a new env 2 which i did not want because lets face it the env 2 is crap!so anyways i left the store in a huff and went home to call verizon. the immediatley hooked me up with the env 3 for free (which is usually 350 $$) and they sent me a new battery and charger which is usually around 40 $$. i was so happy! thank you sales rep! hahaha

Spot on! LOL! And yes, I had an experience just like that with Sprint.
The only thing worse was having to deal with AOL back in the 1990’s.
Logitech will just run you around in circles.
I had a nightmare one night in which I had to deal with my bank and needed to speak with Customer Service. I had to press numbers and say “Yes” or “No”.
I yelled into the phone asking, “Why can’t I just talk to a Human?”
A cold, hard voice devoid of all emotion said, “Because there are no humans left.”

A few years ago I called Comcast to cancel our service. When I told him we were switching to FiOS the guy seriously sounded like he wanted to cry. Apparently, they were having an influx of callers from this area looking to do the same thing. He kept trying to offer me packages that I didn’t want. He also kept telling me that FiOS can never be as fast as Comcast. They called two or three days later and pretty much begged us to come back. I still get at least two fliers in the mail from them per week….half of them in Spanish. No one here speaks Spanish.

Hey Justine,
Could we see part of this scrapbook that you talk about in this video?
http://www.youtube.com/watch?v=XRIw6UFYowk&NR=1

Hi, justine witch one of the macboks do you think are best?
#askij

Hey iJustine!

I was with a company called TELUS up in Alberta Canada. Lets just say their “The future is friendly ad” with all the cute cuddly animals is a lure for young teenage people and to blind side dumb people into buying into their service. I had a telus phone with them, and bailed out of their contract. I paid full dues at their Telus store and then they turn around and send me another bill for 495.00 hidden fees and contract closer dues. Then I tryed to get a hold with the automated voice system was a nightmare.. SO back to the telus store I went. They forgot to mention to me about that bill, and said it had to be paid in full after paying 400$ to break it in the first place. So to make a long story short I refused to pay and went with Rogers for the love of the iPhone. Havent had a problem! *knock on wood* I think Xaw13 knows what im talking about! :-V

Dwayneosx!

I wasn’t cancelling but I was argueing with Alltel on a mistake they made. They said they didn’t know my phone number. I told them I found it amazing that they had the technology to put a satelite in orbit and bounce signals around the planet but they couldn’t figure out my phone number. They then asked if they had answered all my questions. I said no. They asked me again if they had answered all my questions. I said no. They then asked me if they had answered all my questions that they were able to answer. I said yes. They were really happy that they had answered all my questions and they thanked me for being a loyal customer. It didn’t seem to bother them that they didn’t know my number. Seriously, they’re a phone company.

Your goggle characters are great. One of the late shows should pick for a regular bit. That would be cool.
Chad

iJ, You Broke My Heart
http://www.youtube.com/watch?v=L6VxruEn5-o

lol I’ll probably be going through something a lot like that in a week or so when I cancel my current landline service. And I know the phone company will be a PITA about letting me go and giving me as much hassle as they can get away with. But I’m stickin with my cell phone & getting the local cable co. to do my new landline phone, broadband net and digi TV all in one.

And Lauren, I can relate on the gym experience. I went through through almost exactly the same thing as you when all I wanted to do was look around the place so I could decide whether it was a pretty decent place or not. I chose another gym that knew when to leave me alone.

Get a real job. You suck.

Justine, Loved it.

Why don’t you do your next show on how you make the show, the tools, the editting, the music etc. Keep it going.

Yes!! Canceling AOL years ago was the worst experience. Also, canceling internet service from Verizon was a nightmare. UGH!!!

that’s kind of their job.

HAHAHAHAHAHAHA!!!!!! You have incredible comedic skills and timing!!!

OMG! I’ve been there too…I actually cancelled my cell phone service in person at a mall kiosk then a month later I still got a bill. Called customer service, sat through their 15 options and 20 minute wait time just to get disconnected from a customer service rep twice! Had to do the whole explanation over to new people, then finally asked for a manager…45 minutes later asked for the manager’s manager. Ugh!! The girl at the kiosk didn’t process it correctly and supposedly it was my fault…love it. THEN they offered to lower my price plan if I wanted to just keep the plan going and not cancel…um, NO!

Love your blog and videos!

If u could live anywhere,where would it be?

lol, very funny. But I can relate. From my experience I had with T-Mobile once, I always cancel in writing. Good old snail mail. It may be more kind of “last-century” than just calling, but it’s way more satisfying … Usually they call afterwards and try to convince me back, but I just hang up. After all, I already cancelled and don’t have to talk to them.
By the way, the video didn’t show, did you have to work your way through a machine first? Or did you have an operator right away? … I hate those machines …

hahahahaahah What a coincidence!! I was just calling in to cancel an att line right before I checked out your blog. Thats so weird your timing couldn’t of been better! I know how that is they do everything and anything within their will to stop you from cancelling the service. My favorite one is, “Well your under contract for the next 999999 years sooooooo…” Lol I hate those words!!

Canceling an extra line on at&t is the worst. Evidently whenever you want to cancel they transfer you to what’s called the “save team” to try everything in their power to keep you on board. It took me about 30 minutes of “no thank you just cancel it”s to finally get through to them.

Some very interesting stuff happens in these comments threads iJ, but they aren’t built to foster real conversation as they stand. Maybe you’ve already tried it and hated it–idk—but being able to commemt via Disqus comments wp-plugin would be awesome. Just sayin’
I hope you read this.

this one is so by far the funnyist to me i just join this page

Hilarious!

In 2005 I wanted to switch from Sprint to the then-named Cingular. I used my Sprint phone. It was pretty much the same conversation Justine had until they got to the “why would you like to cancel your Sprint service today?”

“Sprint isn’t very reliable for me,” I said. “I get a lot of complaints with friends about the quality of my calls.”

“I’m sorry, sir,” she pleaded. “You were breaking up and I didn’t catch that.”

hey blondie… i was just wondering… do you have a boyfriend? and is know, what would it take for a geek to take you out to dinner? best of luck to you:) XoXo

#askij

I recently cancelled my Phone line and internet service with Bell and while trying to do so they asked me if i wanted to transfer the service to someone else, have a prorated deal at my parents house or just switch the service to a new address all together. After finally getting it cancelled I received 2 phone calls later in the week asking me the same information all over again. The funny thing is, today I received a bill in the mail with a $8.12 credit so I’m looking forward to the cheque, I’m just unsure of how I obtained this credit since I never overpaid on any bills.

Just wanted to say that… i’m going through something in my life right now and watching your videos makes me laugh and i really really enjoy watching them… last night i couldnt sleep.. and i was just like hmm im gonna watch more iJustine videos! haha. you’re so funny…
<3 keep doing what you’re doing.

I never comment on your site/videos but I just had to for this one.

I just cancelled Verizon the other day because our contracts were up and my girlfriend and I switched to AT&T (bought the iPhone’s finally! w00t!). I spend 2 1/2 hours on the phone that day… no joke.

Same questions you had (want to transfer), etc. except the rep somehow misunderstood what I wanted (how hard is it to understand “Cancel my service”?) and screwed things up and told me it couldn’t be cancelled until next month (forcing me to pay an extra month). Anyway, I got off the phone politely and called back, found a rep who knew his stuff and got it all taken care of (2 of the 5 lines at least). 3 lines to go and I’m done with VZW!

Good luck with them!

P.S. The sad fact of the matter is that all cell carriers’ cust. service sucks so it doesn’t really matter who you go with. VZW does have the best network though.

I had to cancel a phone from Bell Mobility in Canada. Was very easy, only took 8 calls, and 3 re-dials when they hung up on me after I was on hold for 12 minutes. So they finally ended up “canceling” it, and now I’ve got a nice letter from a collection agency asking for the last 9 months I haven’t paid. Never even got an invoice for that and I thought they canceled it?

I love you Bell, not really.

- Brandon.

profits run capitalism. subscription based companies (like sprint) need customers locked into contracts. the more wall street is finicky, companies will offer incentives for their employees to keep you from canceling.

i’ve been there with calls like this (but for customer service issues) - you have my empathy and you made a great video ! must have been very cathartic…

If you’re in the UK you have probably called BT to try to transfer your home phone service or your broadband service to a cheaper company - and like most companys in the UK they dont have UK call centers - So you’re talking to a guy a million miles away in another country and you can’t understand their accent. So then you get angry and start inserting the occasional swear word of choice into each sentence and then you turn up the volume to get your point across:

You: Hello, I would like to cancel my current subscription with you.
BT man: Ok, can I ask you for your home phone number, your postal code and also the first line of your address.
You. Yes sure, (insert details here).
BT man: Ok, let me type this into my computer
You. Ok.
BT man: So you want to cancel your current subscription.
You. Yes that’s correct
BT man: Sorry you have called the wrong number - please call this number: (insert the number of their choice here)

Then you call that number and it’s not the correct number either and the cancellation goes on like that because no one is helpful…

Wow, I didn’t think people as stupid as thomas knew how to work that there intranet thingy. This moron’s ridiculous comment sounded like a bad advertisement. Haven’t people figured out by now that if you are going to attack someone in writing, that it should at least be readable? What a dipshit.

IJ, I think you are a gorgeous white cracker. My little saltine. I got to tell you, I am a bit jealous that Chuck E Cheese got a little cheek slapper.

Askij: Justine do people recognize you in the street?

Lee,

I’ve been through something like that so many times. You call for tech support for instance and get passed from one person to another and another, and by the 3rd person you’re getting a bit p#ss#d and begin swearing a little, and by the time you’re passed on to the fifth guy, you’re seriously p#ss#d. I know that feeling all too well! Just yesterday as a matter of fact.

Marshal,

I know - I normally get somwone who has had a bad day. They don’t treat you nicely and they think they own the world. Hope it went ok though for you yesterday…

Lee,

Yeah it finally did get worked out. Finally.

Yes, I had a bad experience with sprint. I received a broken phone when I signed up. I returned it within the time period. They charged me for the phone. Since my number was canceled I could not get into the customer support queue. They sent it to collections. I had all the documentation that showed they received the phone I returned to them. I finally was forced to contact the BBB and the State attorney general of California.

Sprint canceled the charges and gave me a verbal apology.

They continued to send me mail under my customer ID number. I couldn’t believe it. More ’special offers’. They have finally stopped sending me junk mail.

Hey Justine will you give a shout out to me on one of your videos just say Mando down in Hobbs NM, how you doing

Your hair looks good like that.

So wait, I heard you say you’re changing to Verizon?
But you have an iPhone? You’re the iPhone goddest!
My brain is thinking; Verizon = iPhone!!!
I’m sooo ready to switch ONLY if Verizon has the iPhone because I hate AT&T but I LUV my iPhone. So, is Verizon bringing in the iPhone???

why you just dont call her a fucking stupid fat bitch?

Marshal,

Thats good - as long as you dont let them win, you’ll always win in the end…

http://www.youtube.com/watch?v=TMOCXUVX1P8 -funny ATT Parody

totally love ur videos ;D ….u should make a full length feature

this has nothing to do with cancelling a service, but i saw you on a commercial ijustine! it was something called meezo or something idk. awesome! (:

I wish it was that easy I tried cancelling my att and got some guy in Istanbul !

I have to cancel a voicemail service and ringtune service tomorrow, not looking forward to it! Hope I have better luck than you iJustine

I cancel VZW. They said to me “Why? when we have the best network of all of them.”

I said I want to use a iPhone.

VZW: We will get it soon, So, stay till then. Anything else I can help u with?

Actually you may have gotten a “GOOD” rep there. Because of the economy now, companies don’t care if you try that “CANCELLATION” thing on them anymore whether it is legit or fake.

-Mike

Telus and Shaw of Canada.

haha, perfect! I spent 90 minutes last week trying to get my cell provider to fix their $700 billing error, it wasn’t Sprint but maybe they use the same cust. svc. call center because I swear it was the same lady!

hi justine were did you get thos silly glasses

uh oh ijustine! my family might be changing to verizon from sprint… :/ haha but not any time soon whew *brushes sweat off forehead* anyhoo please follow me on twitter! u used my youtube video for an ask ij.

I think everyone should take a hint from Vickie’s Secret. - Called to cancel an Angel card I never had a use for (not even where where it came from) but, the process what all IVR, no human interaction, no lame questions, just press a few buttons and I was done in under 5 minutes.

I did recently have to cancel some service, however I can’t recall what it is, and the guy was a dink and kept asking me about this or another service, so I restated ‘how many times must I tell you to just cancel my service’ in a very stern voice. He finally got the point

That was really good acting! I am an actress so I REALLY study videos while watching them lol

I wanted to close a bank account and I got the worse service ever. The tell transferred me to a banker at the desk. And he kept trying to persuade me of how their bank is secure. I said I just wanted to close the account. And then he kept walking away from me and started helping other people. I even asked him to make the check out to this name and he didn’t even listen to me. *shakes head*

Justine, your video has been featured in our blog, IT’S BROKEN (things in everyday life that annoy us).

http://itsbroken.2wtx.com

We think our audience will like it!

lol i have this problem alll the time ha its so hard lol

Baily gym membership. Till they went out of business they probably went out of business for piss poor costumer service. Right before they went out of business they had told me it was 170 for the cancellation, and owed 30 dollars apparently that didn’t deduct from my checking account or they could wave the fee if I was a certain distance out of range of a Baily’s or had a Doctors note saying I couldn’t exercise. A month later the one near me closed down and I used the excuse that I couldn’t get to the next closest one 10 miles away. So I won in the long run.

Its like crazy. it is sooooooooooo urg!

Classic video and so true. Love it!

Funny and gorgeous! Awesomeness

I love sprint but could u make a video on att for us I hear they suck?????

hey…did u really switch yer phone company??? i thought u had a iphone…..arent iphones only at at&t? i am going to get a iphone…. but my parents really dont want to switch phone companies… r iphones available at verizon cuz thats wat i have…